A smarter reporting experience, built for faster insights

Travel programs generate enormous amounts of data, and it can be a challenge to turn data into meaningful insights that help teams make better decisions.

We’ve introduced a significantly enhanced reporting experience within Spotnana to bring powerful insights to our customers. 

Customers gain access to redesigned reports featuring modern visualizations, improved usability, and intelligent insights that help surface key trends, opportunities, and areas of focus automatically.

This release represents the first phase of our broader investment in helping customers get more value from their travel data.

Designed for faster understanding

Traditional reporting often requires users to sift through tables, compare metrics across multiple reports, and manually identify trends before determining what actions to take.

Our enhanced reporting experience is designed to reduce that effort.

Every report has been redesigned with modern, purpose-built visualizations that make trends, anomalies, and opportunities easier to identify at a glance. Rather than relying primarily on static tables and generic charts, reports now incorporate richer visual storytelling designed around the specific questions customers are trying to answer.

Whether you’re analyzing travel spend, monitoring policy compliance, evaluating supplier performance, or tracking sustainability initiatives, the right information is surfaced in the right format, making reports easier to understand and act upon.

Insights across every part of your travel program

The enhanced reporting experience spans the full travel lifecycle, helping organizations better understand spend, traveler behavior, supplier performance, compliance, and sustainability.

For example:

Spend reporting

Quickly identify your highest-spend routes, suppliers, and travel categories. Built-in insights automatically surface trends such as spend concentration across key travel corridors, helping teams identify opportunities for supplier negotiations and program optimization.

Savings opportunities

Understand the impact of negotiated rates, unused ticket credits, content source savings, and lowest logical fare adoption. Reports highlight potential savings opportunities and help quantify where additional value may be captured.

Policy and compliance

Monitor policy adoption, identify common violations, and understand traveler behavior patterns. Insights help spotlight areas where additional education, policy adjustments, or approval workflows may improve compliance.

Sustainability

Track carbon emissions, compare travel modes, and understand the environmental impact of business travel. Enhanced visualizations make it easier to identify opportunities to reduce emissions and support sustainability goals.

Traveler and program performance

Gain visibility into booking behavior, self-service adoption, user engagement, and program trends through intuitive dashboards designed to help teams measure the health and effectiveness of their travel program. Travel management companies (TMCs) also gain access to dedicated operational dashboards that provide insight into agent productivity, servicing quality, and automation performance.

Across every report, built-in insights help answer the most important question: “What should I pay attention to?”

Insights that go beyond the chart

The most powerful reporting experiences help users understand what their data means, instead of just visualizing it.

Built-in insights automatically analyze report data and surface key observations directly alongside visualizations. For example, a route spend report may identify a high-spend corridor that represents a supplier negotiation opportunity, highlight spend concentration across a small number of routes, or recommend areas where travel managers should focus their attention.

Insights are designed to provide multiple levels of context:

Positive observations

Highlight notable trends, successes, and areas where your program is performing well.

Areas for attention

Surface anomalies, concentrations of spend, policy risks, or other trends that may warrant additional investigation.

Actionable recommendations

Help identify potential next steps so teams can move from understanding data to acting on it.

By bringing these observations directly into the reporting workflow, teams can spend less time analyzing data and more time acting on it.

New reports to help organizations unlock even more efficiency

In addition to enhanced versions of existing reports, we have also introduced several new reports that help organizations better understand their travel programs while giving TMCs deeper visibility into servicing operations.

Trip/PNR Timeline

The new Trip/PNR Timeline report provides a unified view of booking, ticketing, operational, financial, and credit events associated with a trip.

Rather than piecing together information from multiple systems or reports, users can quickly understand the full lifecycle of a booking through a single chronological view. This helps reduce investigation time and makes it easier to troubleshoot traveler, booking, and servicing questions.

Quarterly Business Review

The Quarterly Business Review report simplifies the process of preparing business reviews by automatically assembling key program metrics, trends, and reporting elements into a standardized format. Organizations spend less time gathering data and more time focusing on strategic conversations, recommendations, and program performance.

TMCs also gain access to dedicated operational dashboards that provide real-time visibility into servicing performance and the growing impact of AI-powered automation. 

Agent Productivity

The new Agent Productivity dashboard helps TMCs better understand how servicing teams are performing. Interactive visualizations highlight agent workload, booking volumes, handle times, task pipelines, and booking channels, making it easier to identify trends, balance workloads, and improve operational efficiency.

Agent Tasks

The Agent Tasks dashboard provides visibility into quality control and servicing operations, including task completion rates, backlog monitoring, error classifications, automation opportunities, and workload distribution. These insights help managers identify bottlenecks, improve service quality, uncover additional automation opportunities, and measure the growing impact of AI-powered automation.

Together, these new reports expand the reporting experience beyond travel program analytics to include servicing operations, giving organizations deeper insight into their travel programs while helping TMCs optimize agent productivity, service quality, and AI-driven automation.

Laying the foundation for what’s next

Spotnana’s enhanced reporting experience is only the beginning. As we continue investing in analytics and intelligence capabilities across the Spotnana platform, our goal is to make travel data more accessible, more actionable, and easier to understand for every stakeholder.

Interested in seeing how Spotnana can help your team uncover insights faster and get more value from your travel data? Request a demo today.