FAQs for leisure travel agencies

Spotana can power a next-generation online booking site with any combination of air, hotel, car, and rail bookings. Leisure travel agencies can use our travel platform for leisure travel sales or extend their capabilities by adding corporate travel to their product suite.

Key benefits of working with Spotnana include:

• Reduced development costs – we offer a complete travel platform that is designed to be white labeled and deeply integrated with your systems, eliminating the need to build and maintain your own solution.
• Reduced operating costs – we eliminate the need for a mid-office and greatly reduce the need for in-house technology staff. Our platform also includes an Agent Desktop that enables any agent to service any traveler from any location, significantly reducing the need to staff agents in remote locations around the globe.
• Deep direct NDC integrations with top suppliers – our integrations address the entire traveler journey including booking, self-service changes and cancellations, unused ticket management, comprehensive servicing, and real-time global analytics.
• Improved traveler experiences – we provide a modern online booking experience and mobile app that enables travelers to manage trip changes and cancellations on their own.
• Future-proof solution – we are constantly innovating at a rapid pace and continue to deliver greater value over time.

Here’s a short summary of some of the elements that set us apart:

• Modern infrastructure – Spotnana has developed a new, modern infrastructure for travel that supports rapid innovation and superior travel experiences.
• Widest range of content sources – we provide the most comprehensive access to air, hotel, car, and rail inventory. In addition, we have developed the deepest direct integrations to top airlines.
• Self-service changes and cancellations – our platform provides the most automation around complex travel use cases, empowering travelers to modify trips without costly agent support.
• Unused ticket management – we deliver the most comprehensive support for managing and redeeming unused ticket credits.
• AI travel assistants and automation – we provide AI assistants to travelers, travel managers, and TMC agents, enabling everyone to handle more issues on their own in less time. We also use AI to automate workflows.
• Flexible payment methods – we support central, virtual, individual, and personal cards as well as cash payments, direct billing for car rentals, delayed invoicing, and split payments for ancillaries. If you have a loyalty program, we support payment by rewards points, credit cards, or a mixture of the two.
• Single platform for travelers and agents – agents using Spotnana have access to the same content, profiles, and negotiated rates as the travelers they serve, enabling personalized service and rapid issue resolution. In addition, our architecture enables any agent to service any traveler from any location, which reduces operating costs.
• Flexible white labeling options – Spotnana was designed from the ground up to be integrated, embedded, and white labeled.
• Open platform – Spotnana’s capabilities and data are available via APIs, enabling deep integration with other systems.
• Global platform – our platform is deployed as a single global instance, supports global content, global servicing, global currencies, and is localized in major languages.
• Proven success model – we deliver far more than API documentation and a number for support. Our teams work cross functionally to ensure every part of your organization is set up for success.

We can stand up a basic white label of our platform with custom headers, fonts, and colors in a few days. Most financial services partners want a deeper integration across profiles, customer data feeds, loyalty programs, payment methods, and user experience elements. This typically takes around 3 months.

Spotnana offers a range of flexible white labeling options. Our platform is designed to be white labeled and has self-service configuration tools to manage logos, fonts, colors, emails, and invoices.

We also offer embeddable UI components and can do a full iFrame of our application. Lastly, we have an API-first architecture, which enables our partners to build an entirely custom user interface if they wish to.

Most partners choose a mixture of these options in order to benefit from both a customized user experience and rapid time to market.

Spotnana supports a wide range of SSO integration options including SAML, OpenID, Google login, and Okta. 

Spotnana offers a comprehensive set of travel APIs that fall into several categories, including: 

• Booking and managing trips – allows users to search travel options, book, exchange, and cancel trips.
• Users – allows companies to sync HR data with Spotnana Profiles and manage user privileges.
• Policies – allows companies to determine whether bookings are in or out of policy and trigger approval workflows.
• Payments – manages payment methods, invoicing, and payment processing.
• Analytics – enables Spotnana to ingest and export data for reporting purposes.
• Companies – manages setup of legal entities, offices, cost centers, and more.

The easiest way to understand the capabilities of our APIs is to explore our API documentation.

Please contact us to discuss.

Yes, our Content Engine is designed to support content from any source.

We release new features to you in a testing environment for you to review. In addition, we provide you with regular updates on our roadmap. Where needed, we can enable or disable features for you via feature flags.

We will train your agents on how to use our Agent Desktop.

We train your Level 1 technical support team and provide Level 2 and Level 3 technical support.

Yes – travelers can book trips to any country through our platform.

We offer a range of flexible payment options including central, individual, personal, and virtual credit cards. If you offer your own credit card or loyalty program, we support payment with points, credit cards, or a combination of the two.

Spotnana also supports delayed invoicing, direct billing for car rentals, cash payments, and split payments for ancillaries.

A summary of our current integrations is available here. Since our platform is open, additional integrations can be added either by your team or ours.

Please contact us to discuss.

We provide training materials and an instructor to train your agents.

Prior to signing an agreement, our executives will ensure that we are aligned on strategic goals and technical requirements. Spotnana will also assign a Partner Success Manager, who will work with you on an ongoing basis to ensure we are supporting you effectively and reaching expected success metrics. We will also set up periodic business reviews to maintain alignment.