Announcing Spotnana Cloud for TMCs

At my core, I still think of myself as a travel agent. Before founding Spotnana, I led a tech-forward travel management company (TMC) and spent the last 20+ years in the trenches — booking trips, handling emergencies, and speaking with travelers. I’ve lived the complexity, the late nights, the fragmented tools, and the never-ending battle to meet rising customer expectations with outdated systems.

I started Spotnana because I knew there had to be a better way — a way to help TMCs lower costs, move faster, and deliver great experiences at scale. Today, I’m excited to announce the next big step in that journey: Spotnana Cloud for TMCs.

This is more than just another product release — it’s a comprehensive product suite built specifically for TMCs, combining the full power of our Travel-as-a-Service platform with brand-new capabilities designed for agents, TMC operations teams, and travelers.

A simpler, smarter way to operate

TMCs have wrestled for too long with a patchwork of point solutions, siloed data, inconsistent content, and endless integrations — all of which drive up costs and slow down innovation.

Spotnana Cloud for TMCs changes that. We’ve built a unified, cloud-native platform where everyone — agents, travelers, travel managers, and TMC ops teams — works from the same system, the same content, and the same real-time data.

We’re helping TMCs cut costs in key areas:

• Servicing – Advanced self-service for travelers, AI-powered assistance, and automation tools reduce servicing costs by up to 50%.
• Technology – Say goodbye to separate tools for profiles, mid-office, email, invoicing, unused tickets, and more. It’s all built in.
• Deployment – Enable customers to go live across multiple geographies simultaneously. Spotnana is deployed as one global instance.
• Training – A clean, modern UI that agents can pick up quickly, reducing onboarding time and cost.

Built for the modern TMC

Spotnana Cloud for TMCs isn’t just an upgrade — it’s a leap forward. Here’s what’s under the hood:

• Global content coverage – From GDSs and direct NDC integrations to hotel, rail, and ground, agents can book and service any source of content efficiently.
• Modern OBT experience – A consumer-grade user experience for travelers combined with configurable tools for travel managers. Real-time analytics for everyone.
• TMC management tools – Unified platform for content, rates, fees, payments, email, invoicing, unused ticket handling, and back-office integration. No more juggling tools.
• Agent productivity tools – Built-in contact center, task management, AI assistants, and performance insights — all on one global platform.
• Global-first architecture – Service any traveler from any location, deploy anywhere, manage globally, and analyze everything in real time.

All of this is powered by our open, cloud-native Travel-as-a-Service platform — built with microservices, open APIs, and a System of Record that’s independent of the PNR. Future-proof by design.

Built to integrate. Built to scale.

Our platform is open by default. With our API-first architecture, TMCs can integrate with their preferred partners, build their own apps, or create entirely new solutions.

We support any content source, enable fast onboarding of new inventory, and make it easy for TMCs to deliver personalized experiences and advanced analytics to their customers.

We don’t just talk about being open — we live it.

What our partners are saying

“Spotnana Cloud for TMCs is enabling Direct Travel to provide great customer experiences, offer a wider range of content sources, and accelerate growth,“ said Christal Bemont, CEO of Direct Travel. “By partnering with Spotnana, we can remain at the forefront of innovation, providing our travelers with a powerful combination of best-in-class technology and service while continuing to set a global standard for The Perfect Trip.”

“Solutions Travel is the first TMC created to run entirely on Spotnana’s Travel-as-a-Service platform,” said Mark Walton, CEO of Solutions Travel. “Spotnana’s pace of innovation is unprecedented, and the new capabilities announced with Spotnana Cloud for TMCs are enabling us to accelerate our growth and deliver greater value to our customers.”

“With Spotnana Cloud for TMCs, JTB Business Travel is redefining the way we deliver value to corporations around the world,” said Geert de Boo, Vice President of Global Business Travel at JTB Business Travel. “Our joint clients now benefit from Spotnana’s expansive global content, industry-leading self-service tools, and a unified platform that empowers travelers, travel managers, and our travel advisors alike.”

The future is now

The pace of change in the travel industry is accelerating — from NDC to Offer/Order to AI-driven service models.

We believe the future belongs to those who modernize — who embrace open platforms, streamline operations, and put traveler experiences first.

Spotnana Cloud for TMCs is our commitment to building that future, together with our growing ecosystem of partners. If you’re a TMC looking to lead, let’s talk.

This is just the beginning. Build the future together with us.