Partner success model

Discover how Spotnana provides support to help our partners succeed.

Achieving tight strategic alignment

We believe in the value of building a strong foundation:

Executive alignment – prior to signing an agreement, we take time to understand your goals and resources, develop a joint business plan, and align on commercials.
Product workshop – we dedicate time to answering your integration questions and identifying any product gaps we need to address to support a successful launch.
TMC partner selection – should you need servicing assistance, we will introduce you to the TMC partners who are best equipped to support your goals.

Spotnana assigns a program manager to serve as a single point of contact for questions, advice, and support.

We provide staging and production sites and support you throughout the integration and testing process.

Spotnana trains every part of your organization to ensure you’re ready to drive revenue. Key focal areas include:

Sales enablement – we train your sellers on travel fundamentals and the specific, unique capabilities of our platform.
Customer success enablement – we teach your teams how to deploy Spotnana and communicate best practices.
Agent enablement – we ensure agents are trained and ready to serve your customers.

Spotnana actively helps our partners achieve their goals over the long term. Key investments include:

Partner success – we assign a Partner Success Manager to oversee our relationship, keep you up to date on our roadmap, and address any issues that may arise.
Technical support – we provide a Level 2 support team that operates as a resource and escalation point for your support teams.
Ongoing enablement – we help your teams stay current with our rapid delivery of new product capabilities.