Spotnana builds direct NDC integration with Singapore Airlines

Spotnana was designed from day one to work seamlessly with any source of travel content including NDC. We’re continuing to build direct integrations to the world’s largest airlines at a rapid pace.

I’m excited to announce today that we have released a deep, direct NDC integration to Singapore Airlines that provides our customers and partners with full access to content, a better shopping experience, increased savings opportunities, and comprehensive servicing capabilities.

Unlocking the full potential of NDC

Headquartered in Singapore, Singapore Airlines flies to over 120 destinations around the globe and is known for its world-class hospitality. I had the opportunity to fly with them from Singapore to Newark returning from a meeting in Bangkok last year and was amazed at how quickly 19 hours flew by thanks to the quality of the product!

Through our new direct integration, Spotnana now supports Singapore Airlines’ NDC-based offers and enhanced capabilities throughout all stages of a trip from shopping through to servicing. Key benefits include:

• Continuous pricing – Singapore Airlines’ NDC fares are 7% lower on average than EDIFACT, with potential for additional savings when dynamic pricing is applied.
• No distribution surcharge – Corporations avoid paying distribution cost recovery fees that are charged for booking in other channels.
• Corporate negotiated fares – Travelers can view their company’s logo featured alongside negotiated rates.
• Personalized offers – Loyalty status is recognized during the booking flow, allowing travelers to access their loyalty benefits during seat selection. 
• Hold a ticket – Hold a ticket for up to 24 hours before completing the purchase.
• Self-service exchanges and cancellations – Travelers can quickly cancel, exchange, and upgrade bookings without contacting a travel agent.

Because Spotnana provides a single, unified platform for TMCs and their customers, these advanced capabilities are available to both corporate travelers and travel agents alike.

“We are excited to deliver the benefits of modern airline retailing to travelers around the world through our partnership with Spotnana,” said Gan Cai Fong, General Manager of Distribution at Singapore Airlines. “Spotnana’s experienced engineering team was able to quickly build an end-to-end integration with our NDC APIs that powers seamless traveler experiences.”

Comprehensive global content

There’s no doubt that the era of modern airline retailing is here. Spotnana is dedicated to building the deepest NDC integrations, giving travelers access to the best capabilities each airline has to offer from booking through to servicing. 

We believe this approach will deliver the greatest value to our partners and customers as we continue serving as an innovation partner for global airlines.