Visteon is a global leader in automotive electronics, supplying major clients like Volkswagen and BMW. With a large number of employees traveling worldwide for client visits and technical support, the company needed a travel platform that was efficient, reliable, and easy to use.
The company decided to switch to Solutions Travel as its TMC and adopt Spotnana’s Travel-as-a-Service platform to streamline booking processes, improve servicing for travelers, and gain visibility into travel spend.
The switch came in response to growing challenges with Visteon’s legacy travel system. Key stakeholders identified a need to improve the user experience for both travelers and the executive assistants.
Technology-first mindset
After a thorough review, Visteon selected Spotnana’s platform, a decision driven by the need for a modern, intuitive tool that could handle complex travel needs.
The previous system lacked critical features, making it difficult to book for multiple travelers or modify trips. This created significant friction for the executive assistants responsible for arranging executive travel.
“If I compare the booking process between our legacy provider and Spotnana, it took me around 10 minutes to book a single trip, whereas in Spotnana I did it in less than five minutes,” said Cesar Eduardo Rascon, Global Travel Manager at Visteon.
The positive response from executive assistants and travelers alike confirmed that Spotnana was the right technology to power their global program.
Content and service
A major factor in selecting Spotnana was gaining access to a wider array of global content and more competitive fares for Visteon’s travelers. With their previous system, they found that fares were often higher than those available on airline websites directly.
“The fares were too high. If I go directly to the website, the fare is cheaper,” said Rascon. Spotnana’s platform solved this by providing direct access to a broad range of content, ensuring travelers had the best options.
While the self-service capabilities of Spotnana’s platform improved the fundamentals of Visteon’s travel program, the high-quality service delivered by Solutions Travel’s experienced agents helped resolve issues quickly and efficiently.
“One thing that they love is the chat feature,” said Rascon, which provides quick access to live agent support.
Easy integrations and future growth
Spotnana’s modern technology stack enabled seamless integration with Visteon’s existing systems. The company chose to continue using its existing expense solution, easily integrating it with Spotnana’s booking platform and their HR feed to automate traveler profile creation.
With built-in analytics and reporting tools, Visteon’s travel team can now make data-driven decisions to optimize program performance. Spotnana provides clear visibility into spend, savings from corporate rates, and top travel routes.
“The tool provides a lot of information that I need for auditing purposes,” said Rascon.
The most important benefit, though, has been the improvements for travelers. Executive assistants faced daily issues with the previous system and reported hearing no complaints from travelers months after Spotnana was deployed.
“I want to provide to all my travelers the best booking experience, and I know that Solutions, powered by Spotnana, will provide that.”
