FAQs for Travel Providers

Spotana works with travel providers in two key ways:

• SMB booking site – Spotnana can be white labeled, integrated with a travel provider’s core systems, and embedded in a travel provider’s website as an online destination for SMBs to book and manage travel.
• Content distribution – Spotnana builds direct integrations to travel providers and makes content available for purchase through our growing ecosystem of channel partners, including TMCs.

Key benefits of partnering with Spotnana for an SMB booking site include:

• Deeper customer relationships – we enable you to offer customers the option to book entire trips and complete purchases using any combination of loyalty points and card payments.
• Reduced development costs – we offer a comprehensive, off-the-shelf travel platform with an API-first architecture that is easy to customize, eliminating the need to build and maintain your own booking site for SMBs.
• Future-proof solution – we are constantly innovating at a rapid pace, enabling your customers to benefit from a steady stream of new functionality. In addition, our travel platform is designed to support IATA’s Offers and Orders, avoiding the need for a major disruption as new airline systems are rolled out.

Key benefits of partnering with Spotnana for content distribution include:

• Expanded market reach – we are rapidly growing our ecosystem of channel partners including TMCs, technology companies, financial services firms, and leisure travel agencies, enabling you to reach more travel sellers. 
• Best-in-class traveler experiences – we take advantage of everything available through your API, including all content options, self-service changes and cancellations, and seamless global servicing.
• Flexible retailing options – our platform is designed to give you maximum flexibility to create personalized offers and custom bundles.
• Showcase for innovation – we love to collaborate and be the first to bring new capabilities to the market.

• Modern infrastructure – Spotnana has developed a new, modern infrastructure for travel that supports rapid innovation and superior travel experiences.
• Widest range of content sources – we provide the most comprehensive access to air, hotel, car, and rail inventory, and we have developed the deepest direct integrations to top airlines.
• Advanced content controls – we give you the flexibility to decide what travel content appears in your SMB booking site, and we can integrate with your proprietary content sources.
• Self-service changes and cancellations – our platform provides advanced automation around complex travel use cases, empowering travelers to modify trips without costly agent support.
• Flexible payment methods – we support central, virtual, individual, and personal cards as well as cash payments, direct billing for car rentals, delayed invoicing, and split payments for ancillaries. If you have a loyalty program, we support payment by rewards points, credit cards, or a mixture of the two.
• Unused ticket management – we deliver comprehensive support for managing and redeeming unused ticket credits.
• AI travel assistants and automation – we provide AI assistants to travelers, travel managers, and agents, enabling everyone to handle more issues on their own in less time. We also use AI to automate workflows.
• Advanced policy management – Spotnana includes comprehensive options for controlling spend around travel policies including dynamic policies, lowest logical fare, and the ability to show content options but not allow booking.
• Single platform for travelers and agents – agents using Spotnana have access to the same content, policies, profiles, and negotiated rates as the travelers they serve, enabling personalized service and rapid issue resolution. In addition, our architecture enables any agent to service any traveler from any location, which reduces operating costs.
• Real-time global analytics – our SMB booking sites include out-of-the-box reports with real-time data.
• Turn-key servicing – travel assistance is provided by our growing ecosystem of TMC partners.
• Open platform with flexible white labeling options – Spotnana was designed from the ground up to be integrated, embedded, and white labeled.
• Global platform – our platform supports global content, global servicing, global currencies, and is localized in major languages.
• Proven success model – we deliver far more than API documentation and a number for support. Our teams work cross-functionally to ensure every part of your organization is set up for success.

We currently have white labeled SMB booking sites in place with Qantas and Marriott.

In addition, we have developed direct integrations for content distribution with a rapidly growing number of airlines and aggregators. A current list of integrations can be found on the All Partners page and the Integrations page on our website. Several more direct integrations are on our near term roadmap.

Spotnana has built a proprietary Content Engine and System of Record designed to support travel content from any source.

It’s our strategy to build the deepest direct integrations to the world’s largest travel providers, so we can deliver the best possible traveler experiences. Our integrations address the entire traveler journey including booking, self-service changes and cancellations, comprehensive servicing, and integrated real-time analytics.

By building direct integrations, we forge relationships with the engineering and product teams at top suppliers and establish ourselves as a partner for future innovation. Wherever possible, we want to be the first to take new innovations to market.

Most SMB booking sites can be deployed in a few months depending on requirements.

Depending on what capabilities are available in a travel provider API, we can build a deep direct integration that supports all aspects of the traveler journey in as little as one day, as we did with Copa Airlines.

Spotnana offers a range of flexible white labeling options. Our travel platform is designed to be white labeled and has self-service configuration tools to manage logos, fonts, colors, emails, and invoices.

We also offer embeddable UI components and can do a full iFrame of our application. Lastly, we have an API-first architecture, which enables our partners to build an entirely custom user interface if they wish to.

Most travel providers choose a mixture of these options when deploying a Spotnana-powered SMB booking site in order to benefit from both a customized user experience and rapid time to market.

Spotnana supports a wide range of SSO integration options including SAML, OpenID, Google login, and Okta.

Spotnana offers a comprehensive set of travel APIs that fall into several categories, including:

• Booking and managing trips – allows users to search travel options, book, exchange, and cancel trips. Our Trips API can be used to support integrations with analytics tools and expense tools.
• Users – allows companies to sync HR data with Spotnana Profiles and manage user privileges.
• Policies – allows companies to determine whether bookings are in or out of policy and trigger approval workflows.
• Payments – manages payment methods, invoicing, and payment processing.
• Analytics – enables Spotnana to ingest and export data for reporting purposes.
• Companies – manages setup of legal entities, offices, cost centers, and more.

The easiest way to understand the capabilities of our APIs is to explore our API documentation.

We release new features to you in a testing environment for you to review. In addition, we provide you with regular updates on our roadmap. Where needed, we can enable or disable features for you via feature flags.

For an SMB booking site, we can introduce you to Spotnana TMC partners who can support your servicing needs. For content distribution partnerships, all servicing is handled through our growing ecosystem of TMC partners.

Yes – travelers can book trips to any country through our platform. We are also constantly adding more local content to our platform to make it easier for our TMC partners to service multinational customers with operations around the world. Our partner team can provide more specifics.

We support central, virtual, individual, and personal cards. Our platform supports the ability to pay with loyalty rewards points, credit cards, or a combination of the two. We also support unused airline ticket credit redemption for EDIFACT and NDC bookings, UATP cards, AMEX BTA, delayed invoicing, direct billing for car rentals, cash payments, and split payments for ancillaries.

We currently have an integration with Amadeus Altea.

Our open platform is designed to integrate with other systems. A current list of integrations can be found on the All Partners page and the Integrations page on our website.

Please contact us to discuss.

For direct integrations, we provide training to your sales and customer success teams on request. For SMB booking sites, we provide training as a key part of our onboarding process, and we provide ongoing training sessions for all partners via webinars.

For direct integrations, our Content and Commercials team will ensure we are aligned on technical requirements and commercials. For SMB booking sites, Spotnana will also assign a Partner Success Manager, who will work with you on an ongoing basis to ensure we are supporting you effectively and reaching expected success metrics. We will also set up periodic business reviews to maintain alignment.