FAQs for TMCs

Spotnana provides a comprehensive travel platform to TMCs that includes an Online Booking Tool, Agent Desktop, contact center capabilities, TMC management tools, pre-built integrations, and more. 

TMCs resell Spotnana to their customers and deploy Spotnana’s full travel platform to service their customers.

Key benefits of partnering with Spotnana include:

• Reduced operating costs – through our modern travel platform we help our TMC partners increase agent productivity and reduce costs associated with servicing, technology, deployments, and agent training. 
• Improved traveler experiences – we provide a modern online booking experience and mobile app that enables travelers to manage trip changes, cancellations, unused ticket redemption, and more on their own.
• Access to comprehensive global content – we provide access to the widest range of content sources, and we are constantly adding more content integrations. 
• Future-proof solution – we are constantly innovating at a rapid pace and continue to deliver greater value over time. In addition to making it easy to service NDC content, our travel platform is already designed to support IATAs Offers and Orders.
• Faster deployments – our platform is deployed as a single global instance and can be rolled out to large multi-national corporations in a fraction of the time required for other solutions.
• Increased competitive advantage – we help you increase your competitive win rates by providing best-in-class technology.

• Modern infrastructure – Spotnana has developed a new, modern infrastructure for travel that supports rapid innovation and superior travel experiences. We eliminate the need for a mid-office by automating complex workflows through the use of microservices. Our travel platform is designed to integrate seamlessly with your back office system.
• Single platform for travelers and agents – agents using Spotnana have access to the same content, policies, profiles, and negotiated rates as the travelers they serve, enabling personalized service and rapid issue resolution. We also offer advanced contact center technology deeply integrated with our travel platform. All changes to legal entities, policies, site messages, custom fields, etc. are available to travelers and agents in real time, and all new features are released to travelers and agents in parallel.
• Flexible TMC management – we have developed extensive self-service controls for TMCs to manage pricing, content sources, PCCs, emails, quality control workflows, and more.
• Global platform – our platform is deployed as a single global instance, making it faster to deploy and easier to manage global travel programs. Spotnana provides access to global content, supports shopping in global currencies, and is localized in major languages. 
• Designed to support multi-national customers – Our architecture also enables any agent to service any traveler from any location, which reduces operating costs and makes it easier to support multi-national customers with fewer operations centers. Through our network of TMC partners, we also enable TMCs to access local content and manage local fulfillment.
• Widest range of content sources – we provide the most comprehensive access to air, hotel, car, and rail inventory, and we have developed the deepest direct integrations to top airlines.
• Self-service changes and cancellations – our platform provides the most automation around complex travel use cases, empowering travelers to modify trips without costly agent support.
• Unused ticket management – we deliver the most comprehensive support for managing and redeeming unused ticket credits.
• AI travel assistants and automation – we provide AI assistants to travelers, travel managers, and agents, enabling everyone to handle more issues on their own in less time. We also use AI to automate workflows.
• Event and guest travel – our travel platform includes capabilities for meeting and event planners to create an event, configure booking restrictions, assign travel policies, define payment methods, invite employee and guest travelers, and view event analytics.
• Flexible payment methods – we support central, virtual, individual, and personal cards as well as cash payments, direct billing for car rentals, delayed invoicing, and split payments for ancillaries. 
• Advanced policy management – Spotnana includes comprehensive options for controlling spend around travel policies including dynamic policies, lowest logical fare, and the ability to show content options but not allow booking. 
• Real-time global analytics – we offer an embedded BI tool that includes out-of-the-box reports and a natural language based interface for creating custom reports. Global travel program data is available in real time. TMCs can access data in real time for custom analytics through our open API.
• Open platform with flexible white labeling options – Spotnana was designed from the ground up to be integrated and white labeled.
• Proven success model – we are a partner-first company dedicated to helping our channel partners achieve their goals. A growing number of TMCs have deployed Spotnana and are successfully supporting customers.

A current list of TMC partners sources is available on the All Partners page and the TMC Partners page on our website.

No, Spotnana is much more than an Online Booking Tool. Our Travel-as-a-Service platform also includes TMC Automation, a Booking Engine, a System of Record, and a Content Engine that all work together in a seamless fashion.

Our platform was built for TMCs to take to market, and it’s necessary to use our entire platform to serve your customers.

We do not offer this option at this time.

Yes, our Content Engine is designed to support content from any source.

We recommend allocating three months to deploy Spotnana and train your sales team and travel agents.

Spotnana is designed to be white labeled and has self-service configuration tools to manage logos, fonts, colors, emails, and invoices.

Spotnana supports a wide range of SSO integration options including SAML, OpenID, Google login, and Okta.

Spotnana offers a comprehensive set of travel APIs that fall into several categories, including:

• Booking and managing trips – allows users to search travel options, book, exchange, and cancel trips. Our Trips API can be used to support integrations with analytics tools, expense tools, and back office systems.
• Users – allows companies to sync HR data with Spotnana Profiles and manage user privileges.
• Policies – allows companies to determine whether bookings are in or out of policy and trigger approval workflows.
• Payments – manages payment methods, invoicing, and payment processing.
• Analytics – enables Spotnana to ingest and export data for reporting purposes.
• Companies – manages setup of legal entities, offices, cost centers, and more.

The easiest way to understand the capabilities of our APIs is to explore our API documentation.

We release new features to you in a testing environment for you to review. In addition, we provide you with regular updates on our roadmap. Where needed, we can enable or disable features for you via feature flags.

Yes – travelers can book trips to any country through our platform. We are also constantly adding more local content to our platform to make it easier for our TMC partners to service multinational customers with operations around the world. Our partner team can provide more specifics.

A current list of content sources is available on the All Partners page and the Integrations page on our website.

Spotnana eliminates the need for a mid-office. We completely automate complex travel workflows through microservices.

Spotnana has an API that can be integrated with any back office system. In addition, we have developed integrations to several back office systems. Our partner team can help you understand our process for back office system integration.

Spotnana can integrate with any duty of care system. A current list of integrated duty of care systems is available on the All Partners page and the Integrations page on our website. Our integrations are the first to provide comprehensive data feeds that include NDC exchanges and cancellations.

Spotnana can integrate with any carbon calculator. A current list of integrated duty of care systems is available on the All Partners page and the Integrations page on our website.

We support central, virtual, individual, and personal cards. We also support unused airline ticket credit redemption for EDIFACT and NDC bookings, UATP cards, AMEX BTA, delayed invoicing, direct billing for car rentals, cash payments, and split payments for ancillaries.

Our open platform is designed to integrate with other systems. A current list of integrations can be found on the All Partners page and the Integrations page on our website.

Please contact us to discuss.

Our TMC partners manage pricing for their customers. Spotnana supports a range of pricing models, and pricing can be configured separately for each customer.

We provide educational materials online and support live training for the trainers who support your agents.

We provide training to your sales and customer success teams as a key part of our onboarding process, and we provide ongoing training sessions for all partners via webinars.

Prior to signing an agreement, our executives will ensure that we are aligned on strategic goals and technical requirements. Spotnana will also assign a Partner Success Manager, who will work with you on an ongoing basis to ensure we are supporting you effectively and reaching expected success metrics. We will also set up periodic business reviews to maintain alignment.