Expanding Spotnana’s ability to support global travel

Spotnana’s Travel-as-a-Service platform is built from the ground up to support global corporate travel programs.

Over the past year we continued to broaden access to diverse travel content, automate compliance and payment processes across global markets, and create more personalized, localized experiences for travelers.

Here’s a look at what we’ve built.

Comprehensive global content: More choice, more markets

We expanded our set of direct integrations significantly, giving travelers access to a broader range of airline and hotel options across key global markets.

British Airways NDC integration

Last January, we launched a direct NDC integration with British Airways that includes seamless global servicing throughout the traveler journey. This integration eliminates cost-recovery surcharges and provides access to NDC-exclusive fares, expanded ancillaries, and additional price points. Travelers also benefit from one-click cancellation and rebooking during disruptions, along with self-service exchanges and cancellations.

Air France-KLM NDC integration

Our direct NDC integration with Air France-KLM brings dynamically-priced ancillary products, personalized offers, and continuous pricing to corporate travelers. The integration reflects travelers’ Flying Blue loyalty status in seat maps and includes the ability to hold tickets for up to 24 hours. Self-service exchanges and cancellations are also available.

Ryanair and easyJet via Kyte API

We expanded low-cost carrier access across the UK and Europe through an integration with Kyte’s API. Travelers can shop and book Ryanair with expanded fare bundles from Basic to Flexi Plus and seat selection based on fare entitlements. For easyJet, we provide access to all of their fares, including standard and FLEXI fares. 

Cleartrip integration: India’s low-cost carriers

Our direct API integration with Cleartrip provides access to India’s low-cost carriers—IndiGo, Air India Express, SpiceJet, and Akasa Air. India point-of-sale bookings feature locally originated fares in Indian Rupees and local GST-compliant invoices.

Booking.com direct integration

We completed a deep, direct integration to Booking.com in December, providing access to Booking.com’s full global inventory along with rates previously available to most corporate travelers only through the Booking.com website. 

The integration supports the full traveler journey from booking through to servicing with a consumer-grade user experience that enables self-service trip modifications and cancellations. Travel agents can address global servicing requests for Booking.com fares seamlessly through Spotnana’s agent desktop.

Payments and compliance: Automating complex workflows

Global travel programs face intricate payment requirements across different markets, currencies, and regulatory environments. We built several features this year to automate these complexities.

Cash as a form of payment

This feature enables travelers to use credit cards for flights where airlines only accept cash, often due to currency constraints or geographic restrictions. Stripe processes the credit card payment and passes a cash payment to the airline. The TMC serves as the merchant of record. This automated workflow reduces operational costs and enables faster ticketing for bookings, exchanges, and ancillary purchases.

It’s simple for travelers to select appropriate payment methods for cash-only bookings.

Diners Travel Account Card (TAC) support

We added support for Diners TAC as a payment method for air bookings. This specialized lodge account system, issued by SEB bank and commonly used in Denmark, Finland, Iceland, Norway, and Sweden, can be configured by country, legal entity, department, and cost center.

TMC payment compliance and automation

To ensure travelers and agents can only book flights using compliant forms of payment, Spotnana dynamically applies airline acceptance rules based on market geography, point of sale, and fare type. Our travel platform evaluates criteria at checkout using airline, fare type, and GDS PCC data to ensure compliance across diverse markets.

Priority configuration for traveler payment methods

Company administrators can now define priority rankings for each payment method available to travelers, including central cards and virtual cards. The highest priority card is automatically assigned as the default option at checkout, streamlining the booking process while maintaining flexibility. When multiple cards share the same priority, the system uses intelligent tiebreaker logic based on department, cost center, legal entity, country, and organization level to determine which card appears first.

Razorpay payment gateway

Our integration with Razorpay’s payment gateway processes payments in India, supporting network tokenization for Indian cards and two-factor authentication via OTP. TMC partners can connect their own Razorpay accounts for seamless payment processing.

GST information for tax-compliant invoices in India

We enhanced support for tax-compliant invoice generation through Sabre and Cleartrip in the India market. Integrations include GST number, entity address, and invoice email for compliant invoices delivered directly via email.

Stripe tax integration for TMC fee handling

We integrated with Stripe’s Tax module to automatically calculate, collect, and display relevant taxes on all TMC fees based on each traveler’s legal entity address.

Enhanced tax breakdown for Australian airline fees

We integrated a new GDS endpoint to provide detailed tax breakdowns for airline and credit card fees in Australia. Tax information is accessible through our Trips API, supporting TMC partners serving Australian customers with reporting and compliance requirements.

Supplier text on receipts

We enabled display of fixed text from suppliers on receipts to meet specific country regulations, such as German rail operator Deutsche Bahn tax information, supporting local compliance and reporting requirements.

XML file support in document management

We expanded supported file types for documents attached to trips to include XML format. This provides TMCs with the flexibility to upload e-invoices for regulatory compliance, enabling them to apply for tax rebates and streamline their auditing processes through both the Trips page and the Documents API.

Global expansion: Localization at scale

Serving global travel programs requires deep localization capabilities across markets, languages, and regulatory environments.

Help Center translated into 43 languages

We localized our entire Help Center knowledge base into 43 languages, making self-service support accessible to travelers worldwide. The Help Center now supports languages including Arabic, Chinese (Simplified and Traditional), French, German, Japanese, Korean, Portuguese (Brazil and Portugal), Spanish (Spain and Latin America), and 33 additional languages, with full support for right-to-left scripts like Arabic and Hebrew.

Email translations

We deliver all travel emails and PDF attachments in the traveler’s preferred language. We support 11 languages and dialects including English (AU/CA/UK/US), German, French (France/Canada), Japanese, Spanish (Spain/Latin America), and Portuguese, with regional formatting for dates, times, and numbers.

Traveler servicing notes

Agents, administrators, and arrangers can now add servicing notes directly to traveler profiles to capture specific preferences. This ensures agents have immediate access to critical traveler information and enables consistent, high-quality service across all bookings. Notes are displayed in the traveler Profile page within the Preferences tab for air, hotel, car, and rail, and within the agent Companion view.

Users can add notes for different travel categories including General, Flights, Hotel, Car, and Rail, with flexible visibility options to share notes with all users or restrict visibility to TMC agent and administrator roles only. The feature includes a full audit trail tracking who made changes and when, along with the ability to add, delete, and edit notes.

Traveler Messaging

Our Traveler Messaging feature enables travel managers to send targeted emails based on a wide range of criteria including travel to specific destinations and trip parameters. Messages can be embedded in booking confirmations or displayed across platform pages (Search, Results, Checkout, Trip list, Support).

The template builder with configurable rules engine supports use cases including policy changes, high-risk travel alerts, marketing communications, and automated notifications, with the ability to send consolidated emails for multiple bookings within a single trip.

Sending targeted messages to travelers is easy with Spotnana.

Currency reporting enhancements

Our expanded currency reporting now supports 57 different currencies. Administrators can convert report data with daily conversion rates to support global users across diverse markets.

Looking ahead

These innovations reflect our commitment to building travel infrastructure that provides global travel programs with the flexibility, compliance, and choice they need. 

As corporate travel continues to evolve, we remain focused on delivering technology that provides greater access to global content, delivers a world-class global travel shopping experience, and streamlines global servicing.