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How any financial services provider can start selling travel

May 03, 2024
By Andrew Sheivachman
Categories Innovation

It can be complicated for financial services providers to start selling travel to their customers.

Selling travel brings numerous business and brand upsides: for example, you can improve customer loyalty, generate additional revenue, and increase share of wallet by offering credit cards with travel rewards. 

It can take years to build a competitive solution from scratch, however, even when cobbled together from existing components. Travel is unbelievably complex and the first online booking solutions were built over two decades ago, resulting in high expectations for any new offering.

Here’s how any financial services provider can add travel sales to their offerings quickly, affordably, and with an eye toward bringing future innovation to customers.

Partner with a Travel-as-a-Service platform

Building a travel platform from scratch inside your existing tech stack is expensive, time-consuming, and likely outside the core focus of your engineering teams. If your solution is built from fragmented parts that require constant maintenance and continued investment, you’ll always be playing catch up with more mature providers in the space.

You need a partner that can be embedded seamlessly in your website and mobile app, integrate with your loyalty rewards platform, and provide an exceptional shopping experience to travelers.

Spotnana’s open, cloud-based Travel-as-a-Service platform offers a best-in-class experience for booking travel with industry-leading capabilities for travelers to manage trip changes, cancellations, and redemption of unused ticket credits all on their own. Out of the box, we support the ability for your customers to pay for travel with cards, points, or a combination of the two.

Spotnana’s travel platform has an API-first architecture that makes integration simple, and we offer flexible white labeling options, including configurable branding, embeddable UI components, and the ability to develop custom user interfaces from scratch through our APIs. You also benefit from a steady stream of new features that help you stay ahead of evolving customer expectations.

Spotnana is designed to support both leisure travel and business travel, enabling you to offer travel solutions to consumer banking and business banking customers through a single platform. We make it easy to launch an industry-leading travel shopping experience in just a few weeks or months instead of years, saving you both time and money.

Provide 24/7 service

It’s not enough to build a world-class digital travel booking experience. Travelers also want the ability to speak with a live travel agent when they need assistance. 

Spotnana provides a single, unified travel platform for both travelers and agents. Any travel agent using Spotnana is able to view the same content, profiles, trips, and rates as the travelers they serve. As a result, travelers benefit from faster issue resolution, and our partners benefit from lower operating costs. 

We also eliminate the need for you to build and train a team of travel agents by offering an optional turn-key, white labeled servicing solution. Our experienced agents can operate as an extension of your team and provide a seamlessly branded customer service experience where travelers can receive help 24/7 via chat, phone, and email wherever they are in the world.

Should you prefer to hire your own agents, our team will provide training to ensure our technology is used to its fullest potential. 

Launch successfully

A lackluster launch of your travel solution can hurt the perception of your brand and lead travelers to choose competitors with more robust travel offerings.

Through our proven partner success model, we help you launch successfully and achieve your business goals. Beginning with strong executive alignment and technical workshops with your product team, we guide you through the process of implementing Spotnana and help ensure your long term success.

Bring customers global content

It’s important to provide your customers with a travel booking experience that reflects positively on your brand. Having the right travel content (inventory, prices, descriptions, images, etc.) is essential to achieving this.

Spotnana delivers comprehensive content from the widest range of sources at competitive prices. Our modern infrastructure is uniquely designed to work with any source of travel content, and we build the deepest direct integrations to travel suppliers to provide the world’s best travel experiences.

Our expert team also has deep experience sourcing the best content, managing supplier contracts, building integrations, and addressing testing and certification requirements. We eliminate the need for our partners to build out specialized teams to address these needs.

Want to learn more about how Spotnana’s Travel-as-a-Service platform can help you start selling travel quickly and affordably? Read the guide to selling travel and get a demo of Spotnana today.