- Why Spotnana
- Traveler experience
Traveler experience
Provide your travelers with seamless booking and servicing experiences powered by the world’s most advanced travel technology.
The easiest and fastest way to book corporate travel
-
96%
Average self-service online booking rate -
98%
Chat CSAT rating -
<20 sec
Phone response time -
<1 min
Chat response time
Modern online booking experience
Spotnana’s mobile app and Online Booking Tool provide travelers with unprecedented flexibility, control, and insight:
- Personalized travel shopping – travelers can apply their loyalty benefits during the booking process.
- Self-service change management – exchanges, cancellations, and more can be managed entirely without agent assistance.
- Unused ticket management – credits are automatically highlighted for each traveler and can be applied with a single click.
Seamless global travel services
Spotnana’s experienced travel agents are available 24/7 and use our modern platform to provide a superior level of service:
- Agents and travelers on one platform – our agents use the same platform as your travelers, enabling rapid issue resolution and personalized service.
- Consistent global service – our modern platform enables any agent to service any traveler anywhere in the world via chat, phone, and email.
- VIP traveler service – your executives can benefit from Seat 1A, our highly personalized, proactive, white-glove service designed for VIPs.
Comprehensive global content
We eliminate the need for travelers to shop anywhere else by providing comprehensive global travel options at competitive prices:
- Widest range of content sources – including inventory from GDSs, low-cost carriers, OTAs, direct NDC integrations, and other direct connections.
- Industry-leading support for NDC – our ground-breaking direct integrations with top airlines support everything from booking through to servicing.
- 100% unbiased content – we never hide content or bias our search results, ensuring travelers can always find the best available options.
Of all of the software-as-a-service (SaaS) products that we use, Spotnana has the cleanest user interface. Our users never get lost in Spotnana, and I never get questions. It’s very intuitive.
The polish and sophistication of Spotnana’s online booking tool has enabled us to achieve 99.4% online booking rates. No one books on external sites anymore.
Spotnana’s travel agents have been incredible. When we reach out to agents for assistance, they respond within a minute and quickly resolve the case by making changes for us.
Spotnana’s user interface is very clean and straight-forward for travelers and travel managers. Everything on the back end is easy to manage, including card payments. Customer service is excellent at handling deployment, complex bookings, and changes.
