Explore how Spotnana supports NDC
Business Travelers Need 24/7 Global Service
March 31, 2022
By Andrew Sheivachman
Categories Travel Management
Returning to business travel can be stressful for travelers if they don’t have support at the moments they need it most.
Your travelers want to know they can turn to someone for help at a moment’s notice from anywhere in the world whether it’s a last minute trip, canceled flight, or sudden shift in COVID restrictions.
Research has found that your employees are eager to return to the road but have concerns about their safety and well-being.
It’s more important than ever before to support travelers before, during, and after a trip.
If your travelers are using a consumer booking site, it’s difficult to get help when something goes wrong. They may hear back via email in a few days or spend hours on the phone being passed around to different outsourced agents to receive basic support. And each call is likely to incur additional fees that quickly add up.
If your travelers are using an outdated travel management platform or booking directly through an agency, their ability to receive support can be limited by where they are in the world, the time of day, and even whether they are allowed to call an agent based on your program.
For your travelers to be happy and productive, they need world-class service wherever they are and whenever they need it.
We’ve built Spotnana from the ground up to put the needs of the traveler first.
The years of effort we’ve dedicated to building an entirely new tech stack for business travel enables us to provide seamless global booking, global travel management, and 24/7 service from our talented customer experience consultants wherever a traveler is in the world.
One platform for true global service
Spotnana is built differently than other travel management platforms, which allows us to capture all your global travel in real-time, providing service and analytics for your program worldwide.
Other providers segment your travelers into separate instances based on what country they’re based in so they can only be serviced when regional agents are available. We designed Spotnana to solve the real needs of global travelers and the companies they serve.
We prioritize timely and effective service with one unified global platform for all your travelers. Since all your travelers are on a single global instance of Spotnana, it’s easy for you to check in on travelers using our Live Map feature or contact a traveler directly when you need to.
For the first time, Spotnana allows global policy management and analytics to empower you to provide a better experience to travelers. It’s easy to create policies that reflect the needs of specific roles and teams regardless of the country they’re based in, as well as apply blanket policy rules across your entire global organization.
Our global analytics suite allows you to learn more about the travel behavior of your employees and make smart decisions based on real-time information. If your travelers aren’t using preferred suppliers, or are selecting more expensive options than you had expected, our platform creates a feedback loop for you to stay informed and make timely tweaks to your program’s goals.
Our customer experience consultants are available 24/7 via phone, email, and chat through the Spotnana app. We’re there whenever and wherever your traveler needs a hand, whether there is an issue with their reservation or a safety issue on the ground somewhere. We also push mobile notifications to users of our app to help fix travel disruptions and make the right changes instantly.
When you choose Spotnana, there are no additional fees when you contact us for assistance. Our travel agency services are included in our standard flat trip fee, so all travelers receive the same world-class support without paying extra. There is no extra cost whether you contact us to simply confirm a reservation or need complex changes made to an itinerary.
To find out more about how our world-class customer experience team makes life easy for travelers, get a demo of Spotnana.